The Cove, Eleuthera Temporarily Closed
March 17, 2020
Dear Valued Guest,
We have been closely monitoring the developing global story of the novel coronavirus (COVID-19). Working with the most up-to-date information available on the CDC’s recommendations, federal and state mandates, and scientific evidence on how the virus spreads, we have made the difficult decision to close The Cove, Eleuthera effective this week and continuing through April 15, 2020.
While this decision goes against all of our natural instincts—to bring people together and share our passion for everything our resort has to offer—we feel that we have a responsibility to do everything we can to stem the spread of the virus, and ensure the health and wellbeing of our team members and guests.
We sincerely apologize to our guests currently in residence and those who were looking forward to arriving in the coming weeks.
Please review the information below regarding reservation rebooking and refunds. You can also call us at 866-644-4452 Monday through Friday between the hours of 6:30am and 6:30pm PST or Saturday and Sunday between 8:30am and 5:30pm PST. Rest assured we are working diligently to address every reservation inquiry as quickly as possible. We appreciate your patience as we navigate these extraordinary times.
We can’t wait for the day when this is all behind us and we can welcome you back to The Cove, Eleuthera. In the meantime, thank you for your loyalty and understanding.
Tracy Tang Limpe
for the Owners
Questions About Your Reservation
You can remain at the resort through the end of your scheduled reservation. If you have any further questions, please speak with our guest experiences team at the resort.
You will receive a full refund for any bookings made for dates during the resort closure period. For reservations due to arrive between 4/16/2020 – 5/31/2020, guests can apply the dollar amount of their deposit to a future stays through 8/31/20, based on availability and at the applicable rate. We are waiving cancellations fees for hotel stays through 5/31/2020 for guests traveling inbound from international locations to The Cove, Eleuthera. Cancellation and date change policies through third party lodging and booking partners will vary by on booking source. It is advised that guests reach out to their reserved booking source if they need to discuss changes.
All restaurants will be closed. Room service will be available to guests currently at the resort through departure. The Cove boutique and spa will be closed.
Yes, at this time the resort will remain open for stays April 16, 2020 – August 31, 2020. We are assessing the evolving situation daily and will provide communication if the timeline adjusts.
Yes, while we will not be taking new reservations for stays between 3/16/20 – 4/15/20, we are still taking reservations beyond that time frame. Reservations for stays on 4/16/20 and beyond can be made online or by calling 866-644-4452.
While we hope to open April 16, 2020, due to the unprecedented nature of this event, we will continue to provide updated information to all future guests of The Cove, Eleuthera.