A message to our travelers
We are currently experiencing a high volume of calls. Your travel plans are very important to us and we want to ensure all guests receive a timely response. If you would like to modify or cancel an existing reservation and your stay is not within the next 30 days, we kindly ask that you complete the form below and one of our team members will be in touch with you at our earliest opportunity.
To our valued guests: The health and safety of our guests and team members has been, and will continue to be, our highest priority. We want you to travel with confidence knowing The Cove, Eleuthera is taking precautionary steps to ensure the utmost health and safety of our guests and team members. This includes an increased frequency of deep cleaning of the resort, educating associates on the virus and making information available to guests. We want you to book with confidence knowing that for a limited time, all cancellation and rebooking fees will be waived for those traveling outbound from destinations with risk of community spread* up to 90 days prior to arrival. For those guests traveling from all other destinations, we are waiving all rebooking fees up to 90 days prior to arrival.
While there are no travel restrictions in place to Eleuthera, Bahamas, we will share any adjustments to our policies should this change. To learn more about current government guidance, visit the U.S. Center for Disease Control and the Bahamian Ministry of Health.
*As of 11 March 2020, and according to the United States Center for Disease Control, this includes: China, Hong Kong, Iran, Italy, Japan, Singapore, South Korea, Taiwan and Thailand.
To modify or cancel an existing reservation, please fill out the following form and one of our team members will be in touch with you at our earliest opportunity.